Job Description

Sumo Logic is seeking a skilled Technical Customer Success Manager to act as a trusted advisor to customers, helping them maximize the value of Sumo Logic's SaaS analytics platform. The role involves hands-on assistance, strategic growth planning, and proactive monitoring to ensure customer success and ROI.

Responsibilities

• Provide advanced technical expertise
• Drive strategic adoption of Sumo Logic
• Create customized success plans
• Mitigate risks and develop plans
• Develop growth strategies
• Proactively monitor and support customers
• Conduct executive engagement
• Monitor customer well-being
• Analyze data to infer usage patterns

Requirements

• Extensive SaaS experience
• Customer-centric approach
• Relationship management skills
• Excellent communication skills
• Ability to navigate ambiguity
• Account management skills
• Familiarity with Cyber Security frameworks
• Curiosity to learn

Benefits

• No benefits