Job Description

PagerDuty is seeking an experienced Senior Director of Corporate IT to lead their IT Operations at scale. This role involves architecting, building, and supporting PagerDuty’s IT ecosystem, driving AI adoption, championing security, and leading a team to deliver exceptional IT services to a global workforce.

Responsibilities

• Provide technology vision and leadership for IT initiatives
• Architect and scale IT Operations and Infrastructure
• Drive the adoption of enterprise employee-facing AI programs
• Design, deploy, and operate robust IT security solutions
• Manage vendor relationships and optimize costs
• Consult with stakeholders to identify business and technology needs
• Oversee ticket escalation and ensure SLAs are met
• Ensure effective employee support and continuous improvement
• Monitor and optimize IT service delivery
• Provide metrics and KPIs
• Offer direction and training to IT staff
• Champion a “customer zero” mindset
• Build trust and foster collaboration within the team

Requirements

• 8+ years of experience in IT operations
• 6+ years of people management experience
• Experience in operating and managing security and automation technology
• Understanding of computer systems, security, and network administration
• Experience with agile and scrum methodologies
• Bachelor's degree in computer science or related field (preferred)

Benefits

• No benefits