Job Description

This role provides technical assistance to Aledade App users, triaging tickets and troubleshooting issues with predefined steps. The position requires working west coast hours and assisting both internal and external users.

Responsibilities

• Assist users via chat to solve technical problems
• Triage incomplete tickets
• Troubleshoot technical issues with predefined steps
• Execute sub-tasks of projects with supervision

Requirements

• 2+ years experience in healthcare application troubleshooting
• Basic competency in HL7 SIU/ADT, HIPAA X12 837, and CCDA
• Ability to navigate AWS S3 folders
• Analytical thinking and problem-solving skills
• Customer service and communication skills
• Team player
• Associate Degree

Benefits

• No benefits