Job Description

Via is seeking a Product Support and Operations Specialist to support partners using their transportation technology. This role involves providing technical support, fostering partner relationships, identifying product improvements, and gaining cross-functional experience in a fast-paced environment.

Responsibilities

• Provide technical support and efficient ticket resolution
• Prioritize operational issues
• Work cross-functionally with Product, Engineering, Operations, and Partner Success teams
• Foster partner relationships and act as their internal champion
• Identify product and process improvement opportunities

Requirements

• 1-2 years of work experience, including internships
• Bachelor’s Degree
• Effective multitasking and responsibility taking
• Meticulous attention to detail
• Strong analytical and organizational skills
• Problem-solving and entrepreneurial mindset
• Excellent communication skills
• Fluency in additional languages is a plus
• Previous technical support experience is a plus

Benefits

• No benefits