Job Description

Via is seeking an Operations Associate to empower and enable internal Support Operations teams. The role involves identifying challenges, translating information into actionable insights, and developing scalable solutions to improve efficiency and customer experience.

Responsibilities

• Develop scalable solutions for riders, drivers, and internal teams
• Enhance efficiency and quality across support operations
• Create standard operating procedures and trainings
• Serve as point of contact for operations teams
• Conduct research and analysis for market expansion
• Contribute to product development
• Implement online service solutions
• Monitor operation in real time and identify improvements

Requirements

• 1+ year of experience in a startup, consulting, or fast-paced environment
• Excellent prioritization skills
• Attention to detail
• Team player
• Analytical skills and experience with Excel, Tableau, or Looker
• Problem-solving skills
• Excellent communication skills

Benefits

• No benefits