Job Description

Via is seeking a Strategy & Operations Principal to manage an intermodal transit service, focusing on daily operations, team leadership, and relationship building with partners and the community. This role involves building and improving processes in a fast-paced environment, requiring a proactive and adaptable individual.

Responsibilities

• Manage on-site daily operations
• Prioritize operational issues and provide solutions
• Manage and mentor dispatchers and shift managers
• Develop relationships with drivers, customers, and community leaders
• Liaise with senior management and external partners
• Develop metrics and report on KPIs
• Analyze data to improve processes and efficiency
• Ensure compliance with policies and regulations
• Lead and develop an engaged team

Requirements

• 6-10 years of experience and a Bachelor's degree
• Local to Seattle, Los Angeles, or San Francisco
• Independent self-starter comfortable with responsibility
• Savvy and tactful communicator
• Desire to foster a customer service culture
• Detail-oriented and action-oriented
• Experienced and exceptional leader
• Flexible and adaptable
• Proven track record of managing and developing teams (3-5 years)
• Effective at managing multiple tasks

Benefits

• No benefits