Job Description

The Field Operations Manager ensures reliable transportation services for communities, leading daily operations, resolving challenges, and improving the rider and driver experience. This is an in-person role requiring onsite presence 4-5 days per week.

Responsibilities

• Run daily onsite operations
• Make real-time decisions regarding fleet, drivers, and riders
• Guide and support drivers
• Improve service based on feedback
• Use data to enhance efficiency
• Act as a bridge between partners, drivers, and Via teams

Requirements

• Experience in people management, logistics, or customer service
• Relationship-oriented with strong communication skills
• Hands-on and proactive problem-solver
• Tactical and strategic thinking
• Mission-driven with a focus on transportation access
• Based in the Sunnyvale area

Benefits

• No benefits