Job Description

Via is seeking a Field Operations Manager to ensure reliable service for their communities. This role involves leading daily operations, resolving real-time challenges, and improving the rider and driver experience. The position requires a hands-on approach and strong communication skills.

Responsibilities

• Run daily onsite operations
• Make real-time decisions regarding fleet, drivers, and riders
• Guide and support drivers
• Improve service based on feedback
• Use data to enhance efficiency
• Bridge communication between partners, drivers, and Via teams

Requirements

• Experience in people management, logistics, or customer service
• Relationship-oriented with strong communication skills
• Hands-on and proactive problem-solver
• Tactical and strategic thinking
• Mission-driven with a focus on transportation access
• Based in the New York City area

Benefits

• No benefits