Job Description

Via is seeking a Field Operations Manager to manage daily operations of student transportation using their technology platform, focusing on operational excellence, customer experience, and continuous improvement. This is an in-person role requiring field presence 5 days a week.

Responsibilities

• Ensure operational excellence and customer experience
• Oversee operations in person
• Manage driver supply
• Manage communications with caregivers and school districts
• Prioritize and resolve operational issues
• Respond to driver and customer feedback
• Collaborate with teams to scale operations
• Analyze metrics to optimize operations

Requirements

• Understanding of the value of student transportation
• Self-starter with a high level of responsibility
• Driven executor with a track record of hitting KPIs
• Team-focused and ownership of work
• Experience in project management and customer service
• Strong communication skills
• Willingness to wear multiple hats
• Fluent in English
• Based in Phoenix, AZ
• Bachelor’s degree is a plus

Benefits

• No benefits