Quality & Safety Manager - SMART Flex

Via
Full-time
Detroit
$416 - $600/week
Posted on 5 months ago

Job Description

This role ensures the highest levels of safety, service quality, and operational efficiency for transit services by supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. It's a dynamic position requiring a commitment to safety and excellence.

Responsibilities

  • Conduct on-the-road supervision
  • Monitor and evaluate driver interactions
  • Provide continuous training
  • Deliver hands-on coaching
  • Lead post-accident protocols
  • Act as primary contact for operational issues
  • Review complaint reports
  • Conduct training needs assessments

Requirements

  • Experience in transit supervision or transportation management preferred
  • Strong leadership skills
  • Excellent problem-solving skills
  • Strong communication skills
  • Knowledge of DOT regulations is a plus

Benefits

  • No benefits