Job Description

The Service Supervisor will oversee service operations for The Wave, supervising driver performance, training drivers, supporting riders, de-escalating conflicts, and managing incidents. The role requires flexibility and may involve operating vehicles to provide excellent customer service.

Responsibilities

• Conduct driver performance evaluations
• Develop and implement training programs
• Handle customer service issues
• Prioritize operational issues
• Manage accidents and incidents
• Collaborate with interdisciplinary teams
• Operate lift-equipped vehicles
• Perform vehicle inspections

Requirements

• 3+ years’ experience in transportation services with 1+ year supervisory experience
• High school diploma or equivalent
• At least 25 years old
• Valid Commercial Driver’s License (CDL) with Passenger Endorsement
• Effective communication and interpersonal skills
• Proficiency in tablet and Google Suite
• Knowledge of Mobile, AL
• Ability to operate wheelchair accessible vehicles
• Ability to work flexible hours
• Successful completion of background checks and drug test

Benefits

• No benefits