Job Description

Via is seeking a Support Operations Specialist to support driver-partners and riders, ensuring a smooth experience with their intermodal transit service. This in-person role involves providing excellent customer service, identifying trends, and collaborating with various teams to improve the customer experience.

Responsibilities

• Support driver-partners
• Handle customer issues
• Provide excellent customer service
• Identify trends and pain points
• Channel customer feedback to relevant teams

Requirements

• Clear communication skills
• Excellent computer and technical skills
• Team player with ownership
• Problem-solving skills
• Empathy
• Intellectual curiosity
• Fluency in English
• Spanish fluency is a plus

Benefits

• No benefits