Job Description

Via is seeking a Support Specialist to provide support to driver-partners and riders for their intermodal transit service. This in-person role involves delivering excellent customer service, identifying trends, and providing feedback to various teams to improve the customer experience.

Responsibilities

• Support driver-partners
• Handle customer issues
• Become a service expert
• Deliver exceptional customer service
• Identify trends and pain points
• Provide feedback to technology, marketing, design, and product teams

Requirements

• Clear communication skills
• Excellent computer and technical skills (Microsoft Office, Google Suite, Salesforce a plus)
• Team player with ownership
• Willingness to wear multiple hats
• Problem-solving skills
• Empathy
• Intellectual curiosity
• Fluency in English (Spanish a plus)

Benefits

• No benefits