Job Description

Via is seeking a Driver Support Representative to manage key aspects of daily transit operations, providing real-time troubleshooting and collaborating with various teams to improve services. This in-person role requires proactive problem-solving, strong communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities

• Adjust daily operating plans based on real-time inputs
• Prioritize operational issues and provide solutions
• Build cross-functional relationships
• Support other business areas including live operations and customer support
• Prioritize live operational issues and take action
• Make ad hoc decisions with little guidance

Requirements

• Thrive in fast-paced environments
• Ownership mentality
• Proactive problem-solving skills
• Empathetic and effective communication
• Comfortable with ambiguity
• Solution-oriented mindset
• Observant and keen to improve
• Exceptional team player

Benefits

• No benefits