Job Description

Via is seeking a Live Operations Lead to ensure operational excellence and a positive customer experience for student transit services. This role involves real-time problem-solving, communication with stakeholders, and proactive identification of issues to maintain on-time performance. The position is shift-based and requires in-person work in Fort Worth, TX.

Responsibilities

• Manage communications with students’ caregivers and the school district
• Serve as the main point of contact for school district partners
• Prioritize operational issues and implement solutions
• Respond to driver feedback and customer issues
• Collaborate with teams to scale operational processes
• Maintain and enhance On-Time Performance
• Identify driver schedule changes and trigger outreach
• Coordinate communication to caregivers and drivers
• Propose and implement improvement strategies
• Recommend technological solutions
• Respond to service issues and implement corrective actions

Requirements

• Tech-savvy with strong computer skills
• Strong analytical problem-solving skills
• Multitasking and prioritization skills
• Strong delegation skills
• Clear communication skills
• Customer-service oriented
• Calm under pressure
• Team player with ownership
• Comfortable with ambiguity
• Demonstrated leadership
• Action-oriented executor

Benefits

• No benefits