Job Description

The Technical Support Engineer will provide 1st and 2nd level support to Dedrone by Axon customers and partners globally, focusing on researching, diagnosing, troubleshooting, and resolving technical issues related to hardware and software. This role requires excellent communication skills and a customer-focused approach to ensure high levels of customer satisfaction.

Responsibilities

• Develop understanding of Airspace Security Solutions
• Provide 2nd/3rd level support for Dedrone products
• Research and resolve software/hardware issues
• Diagnose and troubleshoot technical issues
• Take ownership of customer issues
• Track and resolve requests
• Update and monitor customer systems
• Document technical knowledge
• Escalate unresolved issues
• Work with engineering/development teams
• Participate in on-call support

Requirements

• Bachelor’s degree in computer science or related field (or 5+ years experience)
• Customer support experience
• Troubleshooting skills
• Knowledge of networks and Linux
• Strong sense of ownership
• Teamwork and knowledge sharing skills
• Excellent communication skills
• Willingness to travel
• Knowledge of UAV protocols
• Basic RF technology knowledge
• Basic cloud computing understanding
• CJIS background check clearance
• US Citizenship
• Fluent English & Spanish

Benefits

• No benefits