Job Description

The Engagement Manager will work with Customer Success Managers to ensure customer satisfaction and drive long-term success by training public safety agencies on the Prepared platform. This role requires a deep understanding of public safety operations, particularly in the 911 space, and a commitment to providing world-class service. The position requires up to 75% travel.

Responsibilities

• Become a Prepared platform subject matter expert
• Conduct hands-on training for agency roles
• Monitor customer usage and proactively address improvements
• Serve as the voice of the customer within the organization
• Triage and resolve customer issues

Requirements

• 3+ years in customer success, training, or related field
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Proven track record of relationship building
• Adaptability in a fast-paced environment
• Tech-savvy and quick learner
• Customer-centric with a proactive approach

Benefits

• No benefits