Job Description

Axon is seeking a Senior Manager of Customer Success to lead and develop a team responsible for driving exceptional outcomes for Prepared’s customers. This role involves overseeing customer lifecycle strategy, ensuring scalable execution, and partnering cross-functionally to improve the customer experience, ultimately building strong customer relationships and delivering measurable impact.

Responsibilities

• Lead, mentor, and coach a team of Customer Success Managers
• Own and operationalize customer retention, growth, and value realization strategy
• Design and scale processes for consistent customer engagement
• Ensure CSMs build deep customer relationships
• Act as a customer advocate within the organization
• Oversee customer usage and health metric tracking
• Drive strategies to increase customer retention and expansion

Requirements

• 7–10+ years of experience in customer success or related field
• 3+ years managing CSM teams
• Experience owning retention, expansion, and customer health metrics
• Exceptional communication and influencing skills
• Strong analytical and strategic thinking abilities
• Demonstrated success building customer relationships
• Adaptability in a fast-paced environment
• Strong technical aptitude

Benefits

• No benefits