Axon is seeking a high-energy, experienced Software Support Engineer with expertise in cloud solutions to support critical escalated issues and customer requests, focusing on law enforcement and building strong customer relationships.
Responsibilities
Work with Law Enforcement customers
Provide front line support to Axon Records customers
Collaborate with customers to prioritize tickets
Troubleshoot issues across Axon RMS systems
Follow up with clients
Log customer interactions
Develop knowledge base articles
Participate in on-call rotation
Provide back-up support
Onsite customer engagement
Requirements
3+ years of support experience for cloud-based products
Track record of completing goals
Experience working within Law Enforcement/Public Safety
Experience solving complex technical problems
Strong communication skills
Experience with JSON schemas, GitHub, python, VS Code, Azure Data Studio, SSMS