Senior Customer Success Executive

Axon
Full-time
Boston, Massachusetts, United States
$108,750 - $174,000
Posted on 5 months ago

Job Description

Axon is seeking a Customer Success Manager to build trust with executive-level stakeholders and drive meaningful outcomes for law enforcement and public safety clients. This role involves guiding customers through onboarding, adoption, and ongoing success, balancing strategic relationship management with tactical project execution and providing insight to internal teams.

Responsibilities

  • Lead customer discovery sessions
  • Manage complex projects
  • Resolve challenging situations
  • Provide data-driven recommendations
  • Build executive-level relationships
  • Drive retention and growth
  • Collaborate with internal teams

Requirements

  • Tenacity and urgency
  • Consultative mindset
  • Assertiveness
  • Executive presence
  • Project management expertise
  • Emotional intelligence
  • Curiosity
  • Law enforcement knowledge
  • CSM background
  • Discovery skills
  • Confidence

Benefits

  • No benefits