Job Description

The Technical Support Representative provides first class technical support to Axon Fusus customers through multiple communication channels. This is a customer-focused, technical position with responsibilities for meeting or exceeding performance and quality goals, focusing on hardware and software support.

Responsibilities

• Become an expert on the Axon Fusus solution
• Work with Video Management Systems (VMS), IP Cameras, and Linux networking tools
• Assist with the geospatial setup of customer locations
• Respond to and resolve customer support requests
• Troubleshoot issues and follow escalation policy
• Document work within the Axon Fusus CRM
• Participate in training and certifications

Requirements

• 1 year experience in information systems and networking
• Analytical and problem-solving skills
• Knowledge of enterprise network equipment
• Experience with security camera systems is desired
• College degree in a technical discipline is preferred
• Certifications such as Network+, Security+, Linux+ are a plus
• Must pass a CJIS background check

Benefits

• No benefits