Job Description

Axon is seeking a Technical Support Representative to provide first-class technical support to customers through various communication channels. This role focuses on troubleshooting, resolving technical issues, and maintaining expertise in Axon products and policies. The position requires a customer-focused individual with strong technical skills and a commitment to Axon's mission to Protect Life.

Responsibilities

• Troubleshoot and resolve technical issues
• Build and maintain subject matter expertise
• Assist customers
• Report bugs and trends
• Suggest process/performance improvements

Requirements

• Bachelor’s Degree preferred or equivalent work experience
• 3+ years technical support experience
• Excellent communication skills
• Passion for helping people
• Proficient with Windows, mobile devices, and cloud solutions
• Strong analytical/troubleshooting skills
• Proficiency with Microsoft Office
• Ability to articulate technical information
• Self-driven and independent
• Pass a CJIS background check

Benefits

• No benefits