Job Description

Axon is seeking a Strategic Customer Success Manager to drive adoption, engagement, and value realization for a portfolio of enterprise customers. This role involves developing strategic relationships, resolving complex challenges, and influencing product innovation within a rapidly growing segment of the company.

Responsibilities

• Develop and manage strategic success plans
• Act as a trusted advisor
• Track and analyze adoption metrics
• Own and drive complex customer escalations
• Provide regular business reviews
• Collaborate with internal teams
• Lead customer enablement efforts
• Maintain CRM hygiene
• Develop scalable success playbooks

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years in a customer-facing role
• 3+ years managing enterprise-level customers
• Proven ability to execute customer success strategies
• Strong experience managing escalations
• Data-driven mindset
• Exceptional project management skills
• Demonstrated ability to influence decisions
• Experience mentoring team members
• Excellent communication skills

Benefits

• No benefits