Job Description

The Federal Customer Success Executive manages the post-deployment experience with Federal Customers, focusing on value realization and product adoption of Axon Evidence features. This role involves strategic partnership, program reviews, and internal advocacy for customer needs.

Responsibilities

• Serve as main point of contact for Federal agency customers
• Conduct Program Reviews
• Develop understanding of Axon products and customer workflows
• Share industry best practices
• Work with cross-functional teams
• Assist customers, including after hours
• Manage projects and provide updates
• Manage Success Planning in Gainsight

Requirements

• Bachelor's degree or equivalent experience
• 3+ years’ customer-facing experience
• Proven track record with Federal agency relationships
• Self-motivated and team-oriented
• Exceptional communication skills
• Ability to deal with change and stress

Benefits

• No benefits