Job Description

Axon is seeking a Technical Training Specialist to equip frontline support professionals with the knowledge to troubleshoot and resolve complex issues within Axon’s ecosystem. This role involves technical learning, instructional delivery, and continuous curriculum refinement to elevate the expertise of global support teams and enhance customer experience.

Responsibilities

• Design scalable technical training programs
• Lead new hire onboarding
• Upskill Tier 1 and train Tier 2 teams
• Refine training curriculum based on feedback
• Develop quick references and troubleshooting content
• Maintain accuracy of training materials
• Design and support skills assessments

Requirements

• Bachelor’s degree in a technical field or equivalent experience
• 3-5+ years of experience in technical training or support
• Ability to learn and teach complex technical concepts
• Experience with hardware, software, and cloud technologies
• Experience delivering live and virtual training
• Excellent communication skills
• CJIS background check clearance

Benefits

• No benefits