Job Description

As a Professional Services Manager II, you will drive pre-sale and post-sale initiatives for Axon’s products, including Evidence.com and Axon body-worn cameras, ensuring customers successfully adopt and realize the full potential of these solutions. This role involves acting as a trusted advisor, managing deployments, and collaborating with internal teams to ensure customer satisfaction.

Responsibilities

• Engage in pre-sale consulting, test evaluations, and deployment needs assessments
• Plan, coordinate, and execute program implementations
• Oversee large and complex deployments
• Work with C-Suite Leadership, Directors of IT, and Directors of Security
• Develop and deliver training plans and materials
• Document customer feedback and communicate it internally
• Partner with Sales, Customer Success, Finance, and Product Management
• Utilize Smartsheets for project management

Requirements

• BS/BA or equivalent experience
• Extensive project management experience
• Experience implementing Axon body-worn camera programs
• Understanding of software and hardware implementation in SaaS environments
• Proficiency in Smartsheets
• Excellent communication skills
• Ability to work independently and collaborate
• Willingness to travel

Benefits

• No benefits