CUSTOMER IMPLEMENTATION MANAGER - ENTERPRISE

Axon
Full-time
Atlanta, Georgia, United States
$75,525 - $120,840
Posted on 5 months ago

Job Description

Axon is seeking a Professional Services Manager to drive pre-sale and post-sale initiatives for their products, including Evidence.com and Axon body-worn cameras. The role involves managing deployments, ensuring customer adoption, and enhancing organizational workflows.

Responsibilities

  • Engage in pre-sale consulting and needs assessments
  • Plan and execute product implementations
  • Oversee project timelines and stakeholder communication
  • Interact with C-Suite and key stakeholders
  • Develop and deliver training plans
  • Document customer feedback
  • Collaborate with internal teams
  • Utilize project management tools

Requirements

  • BS/BA or equivalent experience
  • Project management experience
  • Experience with Axon body-worn camera programs
  • Software and hardware implementation knowledge
  • Proficiency in Smartsheets
  • Excellent communication skills
  • Independent work ethic and collaboration skills
  • Willingness to travel

Benefits

  • No benefits