Job Description

As a Technical Account Manager, you will deploy and support Axon’s software solutions within law enforcement agencies, providing high-level technical support, managing deployments, and fostering customer relationships. You will be the primary point of contact for assigned agencies, handling technical issues and advocating for the customer.

Responsibilities

• Lead technical support for assigned agencies
• Drive software deployments
• Manage crisis situations
• Advocate for customer needs
• Promote best practices
• Collaborate with cross-functional teams
• Manage data and reporting
• Provide training and documentation
• Provide onsite support

Requirements

• Bachelor’s degree or equivalent experience
• 4+ years of experience in technical account management
• Experience deploying SaaS solutions
• Proven customer relationship skills
• Experience with cross-functional teams
• Strong problem-solving skills
• Advanced knowledge of Windows OS, networking, and cloud solutions
• Experience with data analytics tools
• Willingness to work onsite and be available outside of business hours
• Ability to pass a CJIS background check

Benefits

• No benefits