Job Description

The Sr. Analyst/Manager on the Operational Excellence team will drive improvements in quality, efficiency, and patient experience by surfacing actionable insights and enabling data-informed decision-making. This role focuses on analyzing operational performance metrics, investigating root causes, and identifying opportunities across people, processes, and technology.

Responsibilities

• Identify opportunities to improve operational performance and patient experience
• Conduct deep-dive analyses of workflows and metrics
• Partner with Pharmacy Operations leadership
• Translate complex analyses into clear narratives
• Monitor and evaluate initiative outcomes
• Ensure data accuracy and usability

Requirements

• 5+ years using data to solve business problems
• Bachelor’s degree in Business, Operations, Math, Data Science, or related field
• Advanced in Excel, SQL, and Tableau
• Skilled in metric design and analysis
• Strong communication and data storytelling skills
• Experience with requirements gathering and project management
• Adaptability and resilience in fast-changing environments

Benefits

• No benefits