Job Description

Blink Health is seeking an experienced leader to improve conversation rates and help patients understand the benefits of using their services. This role involves leading a team of 50 with expected growth, partnering with various departments, and owning conversion targets. It's a new role offering a greenfield opportunity to build a customer service operation from the ground up.

Responsibilities

• Develop and implement organizational strategies to enhance customer outreach and retention
• Lead and foster a high-performance team culture
• Oversee outbound call campaigns
• Analyze customer feedback and call metrics
• Collaborate with sales, marketing, and product development
• Drive process improvement to increase efficiency

Requirements

• Bachelor's degree or equivalent experience
• Healthcare industry experience preferred
• 10+ years of experience leading outbound calling teams
• 5+ years of experience leading large Customer Service Teams
• 5+ years of experience leading cross-functional teams
• Strong coaching and mentoring skills
• Strong analytical and communication skills
• Proven track record of delivering results

Benefits

• No benefits