Job Description

The Operational Excellence Manager will drive process improvement, standardization, and efficiency across Hub Pharmacy Operations. This role involves cross-functional collaboration with Patient Services Operations, Product & Engineering, and Data to identify inefficiencies, streamline workflows, and enhance scalability, quality, and patient impact. The ideal candidate is a strategic thinker and hands-on executor skilled at translating operational needs into scalable processes and data-driven insights.

Responsibilities

• Drive initiatives to improve pharmacy operational efficiency, quality, and scalability
• Identify bottlenecks, redundancies, and automation opportunities
• Document end-to-end workflows and partner with Product and Engineering
• Lead cross-functional initiatives from concept to delivery
• Translate business needs into actionable plans
• Develop key performance metrics and analyze trends
• Foster a culture of operational excellence through standardized documentation
• Define and demonstrate best practices across Pharmacy Operations

Requirements

• 5+ years in pharmacy operations, healthcare operations, or process improvement
• Proven ability to plan and execute multiple initiatives
• Strong analytical skills and experience with data interpretation
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies
• Proficiency with Google Workspace tools
• Excellent communication and collaboration skills
• Adaptability in a dynamic environment
• Mission-oriented and passionate about data-driven solutions

Benefits

• No benefits