Job Description

Blink Health is seeking a strategic and execution-driven Senior Manager, Workforce Management to build and lead a team supporting 500+ agents across contact center and pharmacy operations. This role will focus on forecasting, planning, and scheduling to ensure service-level excellence while scaling efficiently in a fast-paced, high-growth environment.

Responsibilities

• Define and implement workforce strategy
• Oversee WFM processes (forecasting, capacity planning, scheduling, real-time monitoring, reporting)
• Partner with Operations, HR, and Finance for staffing models
• Lead responses to real-time variances
• Build WFM metrics dashboards and deliver insights
• Collaborate with Product & Engineering for scalable WFM systems
• Develop and mentor a WFM team

Requirements

• 7-10+ years of WFM experience, ideally in high-growth environments
• Bachelor’s degree in Business, Operations, Math, Data Science, or related field
• Strong data modeling and analytical skills (SQL, Excel, data visualization tools)
• Problem-solving and execution skills
• Strong communication and storytelling skills
• Adaptability and resilience

Benefits

• No benefits