Job Description

Blink Health is seeking a Bilingual Cantonese Customer Support Specialist to resolve issues with patients, doctors, and insurers, providing patient care and support for pharma programs. The role involves meeting performance targets, documenting call information, and maintaining confidentiality while contributing to product improvement.

Responsibilities

• Resolve inbound calls from patients, doctors, and insurers
• Provide patient care and triage to appropriate teams
• Meet and exceed performance targets
• Document call information and data
• Utilize Knowledge Base materials
• Maintain confidentiality
• Participate in continued education
• Share feedback to improve product and processes

Requirements

• Bilingual Cantonese required
• High school diploma or GED required, Bachelor’s degree preferred
• Customer service or call center experience required
• Healthcare or pharmacy experience preferred
• Strong communication skills
• Sound technical and analytical skills
• Passion for patient care
• Teamwork and collaboration skills
• Strong technical aptitude

Benefits

• No benefits