Job Description

Blink Health is seeking a Bilingual Korean Customer Support Specialist to resolve issues with patients, doctors, and insurers, providing support for pharma programs and ensuring excellent patient care. The role involves handling inbound calls, documenting information, and contributing to product improvement through feedback.

Responsibilities

• Receive and resolve inbound calls
• Provide patient care and triage issues
• Meet performance targets
• Document call information
• Utilize Knowledge Base materials
• Maintain confidentiality
• Participate in continued education
• Share feedback for product improvement

Requirements

• Bilingual Korean required
• High school diploma or GED required, Bachelor’s degree preferred
• Customer service or call center experience required
• Healthcare/pharmacy experience preferred
• Strong communication skills
• Sound technical skills
• Passion for patient care
• Teamwork ability
• Strong technical aptitude

Benefits

• No benefits