Job Description

Bilingual Call Center Specialist responsible for resolving patient, doctor, and insurer issues, providing patient care, and supporting pharma programs. The role requires strong communication skills, technical aptitude, and a passion for patient care within a fast-growing healthcare technology company.

Responsibilities

• Resolve inbound calls from patients, doctors, and insurers
• Provide patient care and triage issues
• Meet performance targets
• Document call information
• Utilize Knowledge Base materials
• Maintain confidentiality
• Participate in continued education
• Share feedback to improve product and processes

Requirements

• High school diploma or GED required, Bachelor’s degree preferred
• Spanish Fluency required
• Customer service or call center experience required
• Healthcare/pharmacy experience preferred
• Strong communication skills
• Sound technical skills
• Passion for patient care
• Teamwork ability
• Technical aptitude

Benefits

• No benefits