Job Description

Blink Health is seeking a Bilingual Spanish Customer Support Specialist to resolve issues with patients, doctors, and insurers, provide patient care, and contribute to improving the patient experience. The role involves handling inbound calls, documenting information, and staying updated on product changes.

Responsibilities

• Resolve inbound calls regarding patient, doctor, and insurer issues
• Provide patient care and triage to appropriate teams
• Meet and exceed performance targets
• Document call information and data
• Utilize Knowledge Base materials
• Maintain confidentiality
• Participate in continued education
• Share feedback to improve product and processes

Requirements

• Bilingual Spanish required
• High school diploma or GED required, Bachelor’s degree preferred
• Customer service or call center experience required
• Healthcare/pharmacy experience preferred
• Strong communication skills
• Sound technical and analytical skills
• Passion for patient care
• Teamwork and collaboration skills
• Technical aptitude

Benefits

• No benefits