Job Description

Blink Health is seeking a Bilingual Vietnamese Customer Support Specialist to resolve issues with patients, doctors, and insurers, providing patient care and support for pharma programs. The role involves meeting performance targets, documenting call information, and contributing to product improvement through feedback.

Responsibilities

• Resolve inbound calls from patients, doctors, and insurers
• Provide patient care and triage issues
• Meet and exceed performance targets
• Document call information
• Utilize Knowledge Base materials
• Maintain confidentiality
• Participate in continued education
• Share feedback to improve product and processes

Requirements

• Bilingual Vietnamese with strong English skills
• High school diploma or GED required, Bachelor’s degree preferred
• Customer service or call center experience
• Healthcare or pharmacy experience preferred
• Strong communication and technical skills
• Passion for patient care
• Teamwork and collaboration skills
• Technical aptitude and ability to learn software

Benefits

• No benefits