Job Description

Blink Health is seeking a Bilingual Vietnamese-Customer Support Specialist to resolve issues with patients, doctors, and insurers, provide patient care, and support pharma programs. The role requires strong communication skills, technical aptitude, and a passion for patient care.

Responsibilities

• Receive inbound calls to resolve issues
• Provide patient care and triage to appropriate teams
• Meet and exceed performance targets
• Document call information
• Utilize Knowledge Base materials
• Maintain confidentiality
• Develop knowledge of security and privacy practices
• Participate in continued education
• Share feedback to improve product and processes

Requirements

• Bilingual Vietnamese required
• High school diploma or GED required, Bachelor’s degree preferred
• Customer service or call center experience required
• Healthcare or pharmacy experience preferred
• Strong communication skills
• Sound technical skills
• Passion for patient care
• Teamwork ability
• Strong technical aptitude

Benefits

• No benefits