Job Description

Blink Health is seeking a Call Center Representative to handle inbound calls, resolve patient, doctor, and insurer issues, and provide support for pharma programs. The role involves meeting performance targets, documenting call information, and contributing to product improvement through feedback.

Responsibilities

• Receive and resolve inbound calls
• Provide patient care and triage issues
• Meet and exceed performance targets
• Document call information
• Utilize knowledge base materials
• Maintain confidentiality
• Participate in continued education
• Share feedback for product improvement

Requirements

• High school diploma or GED required, Bachelor’s degree preferred
• Customer service or call center experience required
• Healthcare/pharmacy experience preferred
• Strong communication skills
• Sound technical and analytical skills
• Passion for patient care
• Teamwork and collaboration skills
• Strong technical aptitude

Benefits

• No benefits