Job Description

Blink Health is seeking a Call Center Specialist to resolve issues with patients, doctors, and insurers, provide patient care, and support pharma programs. The role involves handling inbound calls, documenting information, and contributing to product improvement.

Responsibilities

• Receive inbound calls to resolve issues
• Provide patient care and triage when needed
• Meet and exceed performance targets
• Document call information
• Utilize Knowledge Base materials
• Maintain confidentiality
• Develop knowledge of security practices
• Participate in continued education
• Share feedback to improve product and processes

Requirements

• High school diploma or GED required, Bachelor’s degree preferred
• Customer service or call center experience required
• Healthcare or pharmacy experience preferred
• Strong communication skills
• Sound technical and analytical skills
• Passion for patient care
• Teamwork and collaboration skills
• Strong technical aptitude

Benefits

• No benefits