Job Description

Blink Health is seeking a Customer Service Supervisor to manage a growing team of Patient Support Specialists, ensuring operational excellence and adherence to SLAs. The role involves analyzing performance data, collaborating with stakeholders, optimizing workflows, resolving escalations, and fostering a positive team dynamic.

Responsibilities

• Manage a team of Patient Support Specialists
• Analyze team performance data
• Collaborate with stakeholders on initiatives
• Manage queue, backlogs, and workflows
• Identify workflow and process improvements
• Resolve complex escalations
• Foster a collaborative team dynamic

Requirements

• Bachelor’s Degree in Communication, Business Administration or equivalent
• 3+ years of leadership experience
• 2+ years of customer service/call center/healthcare/pharmacy experience
• Strong leadership and coaching skills
• Data-driven decision making
• Strong problem-solving skills
• Attention to detail
• Clear communication skills

Benefits

• No benefits