Job Description

Cresco Labs is seeking a Service Desk Specialist I to provide support services for corporate, retail, and operation teams. This role involves troubleshooting technical issues, delivering personalized service, and assisting with technology projects. The position includes an on-call rotation and reports to the Service Desk Manager.

Responsibilities

• Handle initial IT issue triage and troubleshooting
• Assist end-users via remote tools
• Log and document incidents in ITSM system
• Assist with password resets and account management
• Contribute to knowledge base development
• Support office technology
• Assist with asset management
• Participate in on-call rotation

Requirements

• Experience in technology or customer service
• Problem-solving and analytical skills
• Customer service skills
• Strong communication skills
• Eagerness to learn new technologies
• Teamwork skills
• Familiarity with Fresh Service or other ITSM platform
• Foundational knowledge of computer systems
• 1-2 years of help desk experience preferred
• Organizational skills

Benefits

• No benefits