Job Description

Canonical is seeking a Customer Success - Team Manager to lead a global team of Customer Success Managers. This role focuses on driving revenue retention and growth through exceptional customer service, strategic planning, team development, and cross-functional collaboration. The ideal candidate will have a strong background in Customer Success, experience leading teams, and a passion for new technologies.

Responsibilities

• Strategic planning and analysis
• Resolving escalated customer issues
• Team management and development
• Cross-functional collaboration
• Documentation and reporting
• Analyzing regional performance metrics
• Implementing process changes

Requirements

• Excellent academic results
• Bachelor’s degree in Business, Communication, or STEM
• Knowledge of Customer Success, revenue management, and technology
• Track record of Customer Success results
• Commitment to continuous learning
• Creative problem-solving skills
• Experience growing a CSM team
• Data-driven approach
• Willingness to travel

Benefits

• No benefits