Job Description

Canonical is seeking an Enterprise Customer Success Manager to develop trust with customers, facilitate adoption of products, and support expansion within existing accounts. The CSM will align expectations, suggest additional services, alleviate pain points, and contribute to business support across various customer segments.

Responsibilities

• Onboard new customers
• Coordinate complex projects
• Collaborate with Sales, Engineering, and Support
• Manage customer portfolio and identify opportunities
• Run customer and business review processes
• Advocate for customers internally
• Support customers through ticket requests
• Create customer campaigns

Requirements

• 5+ years of IT experience
• Exposure to Linux OS, data applications, cloud computing, or related technologies
• Excellent presentation skills
• Experience building internal processes
• Team player
• Knowledge of agile methodologies
• Proficiency in Spanish and Portuguese is a plus

Benefits

• No benefits