Job Description

Canonical is seeking a Graduate Customer Success Manager to join their growing team. This role focuses on ensuring a positive experience for new Ubuntu users through problem-solving, onboarding, and enablement. The CSM will develop trust with customers, identify risks, and collaborate with other teams to deliver successful outcomes.

Responsibilities

• Support customers by finding solutions to ticket requests
• Enrich documentation for problem-solving and onboarding
• Drive customer campaigns through digital touchpoints
• Identify high-potential and high-risk customers
• Onboard new customers to products like Ubuntu Pro, MAAS, and Landscape
• Collaborate with Sales and Support on engagement plans
• Engage with customers to identify risks
• Collect and format customer feedback for the product team

Requirements

• Customer-facing experience
• Empathetic and helpful attitude
• Passion for technology and Ubuntu
• Excellent presentation skills
• Strong organizational skills
• Team player

Benefits

• No benefits