Job Description

LG Electronics is seeking a Solar Customer Support Specialist to handle customer support, basic triage for solar technical issues, and assist with internal/external audits. This role manages service cases, processes RMAs, prepares reports, supports training, and handles warranty inquiries, acting as a liaison between teams and customers.

Responsibilities

• Manage and monitor solar service cases
• Create and track tickets in Zendesk and GSFS
• Coordinate escalations with HQ
• Process RMA requests
• Prepare weekly reports on inventory, case logs, and swap transactions
• Support training and onboarding for new hires
• Handle CAC/CL warranty and claim inquiries

Requirements

• Bachelor’s degree preferred
• 5+ years in customer service support, including 2+ years in a team lead role
• Experience in the solar industry strongly preferred
• Proficient in Microsoft Office, Salesforce, and Zendesk
• Strong analytical, communication, and leadership skills
• Ability to multitask in a fast-paced environment

Benefits

• No benefits