Job Description

The Customer Care Specialist handles inbound inquiries regarding LG Air Conditioning Technologies’ products and services via telephone, e-mail, and live chat, utilizing platforms like Amazon Connect, ACD, and Salesforce to resolve customer issues and provide comprehensive support.

Responsibilities

• Resolve customer issues rapidly and thoroughly
• Respond to B2B inquiries regarding product and shipping status
• Coordinate with internal departments and escalate issues
• Guide customers through basic troubleshooting
• Document customer cases in Salesforce
• Provide equipment operation assistance
• Update customer records
• Assist with access to LG ACT’s Learning Management System
• Adhere to departmental KPIs
• Participate in continuous improvement activities

Requirements

• High school diploma plus 2 years of customer service contact center experience
• HVAC or technical support experience is a plus
• HVAC technology certificate or diploma is a plus
• Typing speed of 40 words per minute
• Effective communication skills in English, Spanish is a plus
• Exceptional organizational skills
• Proficient computer skills including Microsoft Office
• Experience with a softphone in an ACD platform
• Experience with CRM software, Salesforce is a plus
• Patient and calm demeanor

Benefits

• No benefits