This role involves reviewing account status, maintaining collections of invoices, researching non-payment reasons, investigating credit memo validity, managing chargebacks, and providing weekly reports to management on outstanding issues.
Responsibilities
Identify orders and reconcile AR account
Verify duplicated charges and process refunds
Monitor uncaptured payments and re-process
Process refunds on return credit memos
Match and offset return/replacement orders
Communicate with 3rd party providers for documentation
Dispute merchant chargebacks
Report collection/dispute status to management
Identify areas for work efficiency improvement
Requirements
Bachelor’s degree or High School Degree with 2+ years of relative work experience