Job Description

The Account Solution Manager owns the post-sale experience for a book of approximately 300 customers, acting as a problem solver and developing a working knowledge of the product and customer to drive optimal usage and revenue retention. They manage the customer experience from contract through renewal, addressing customer needs and ensuring timely issue resolution.

Responsibilities

• Drive solutions for customers from contract through renewal
• Become an expert in Filevine products and solve technical issues
• Network internally to optimize department strengths
• Analyze customer usage data and develop recommendations
• Manage implementation process with stakeholders
• Manage contract renewal process and maximize revenue retention
• Hold critical conversations with customers regarding needs
• Develop relationships with customers to minimize credits and churn
• Work with implementation partners for smooth onboarding

Requirements

• Expert written and verbal communication skills
• Experience managing a book of business
• B2B sales, account management, or implementations experience preferred
• Responsive and proactive customer interfacing
• Resilient and adaptable to a startup environment
• Mature ability to handle challenging conversations
• Bias towards action

Benefits

• No benefits