Job Description

Filevine is seeking a Customer Operations Manager to lead the strategy and execution of the post-sale experience for Depositions by Filevine customers. This role involves managing a team of Customer Success and Support Associates, driving product adoption, and collaborating with various teams to ensure customer success and value realization.

Responsibilities

• Manage and align goals for CSAs
• Become a product expert
• Analyze usage trends
• Create and maintain customer-facing content
• Collaborate with Sales, Marketing, and Implementation
• Troubleshoot technical issues
• Manage a team of customer support specialists
• Streamline and optimize support

Requirements

• 3+ years of experience in customer success or technical support
• Previous people-management experience
• Exceptional communication skills
• Strong organizational habits
• Professionalism and confidence
• Bias toward action
• Experience with Zendesk, Talkdesk, Excel, Slack, Notion

Benefits

• No benefits